Lost Account / Account Recovery
Recover Your Critical Ops Account
First, which situation are you in?
I got a new device and my account was linked to Facebook, Google, Apple ID, or Game Center.
You don't need any recovery steps. Just log in with that linked service on your new device and your progress will load. If it doesn't, continue to the steps below.
I can't get into my account and logging in doesn't bring it back.
Follow the recovery steps below.
Before you start
Recovery only works if your account was linked to Facebook, Google, Apple ID, or Game Center. Accounts that were never linked can't be recovered, because there is nothing to connect them to.
You'll also need to know which service and which login you used to link your account. Critical Ops can't see or reset those credentials. If you've forgotten them, contact the service's own support (Facebook, Google, Apple, or Game Center) to regain access first.
Recovery steps
1. Reset the app
Android: Go to Settings → Apps → Critical Ops → Storage, then tap Clear Cache and Clear Data.
iOS: Delete the app and reinstall it from the App Store.
2. Start a new guest account
Open the game and choose to play as a guest. Don't link any service yet.
3. Finish the tutorial
The tutorial has to be completed before the main menu options you need become available.
4. Change your server
From the main menu, go to Play → Custom Games → Filters → Server. Pick a specific server from the list. Don't choose the automatic option.
5. Link your original account
Now link the guest account using the same service and login you used originally (Facebook, Google, Apple ID, or Game Center).
What should happen
Your original account loads. You're done.
You're asked to link to a different account, or your progress isn't there. The original link has been discarded, and unfortunately we can't recover the account.
Good to know
One account per device. Using multiple accounts on the same device isn't supported and goes against our Terms of Use. Please don't link more than one account per device.
Protect your account in future. Link your account to a login service now, so a new device is never a problem.
Still stuck?
If you followed every step and your account still isn't restored, [contact Support] with your player name, the service you linked with, and the device you're using.