Why Can't I Enable High Refresh Rates (120Hz/144Hz) on My Device?

Some players may experience issues with enabling higher refresh rates, such as 120 Hz or 144 Hz, on devices that are capable of running at those refresh rates. This article will help explain why this might happen and provide potential workarounds.

Possible Causes and Solutions

1. Device Settings That Affect Refresh Rates: Certain settings on your device can impact the refresh rate in Critical Ops, preventing high refresh rates like 120 Hz or 144 Hz from being enabled. These settings often aim to save battery life or adjust the screen's refresh rate based on usage. Here's what to check:

• Battery Saving Mode: This mode may limit the device’s maximum performance to preserve battery. Ensure that any battery-saving features are turned off.
• Screen Saving Mode: Some devices have screen saver modes or auto-brightness settings that can limit refresh rates. Check that these are disabled.
• Power Management Settings: Some devices have additional power-saving features that can affect refresh rates. Ensure that your device's power management settings are set to maximize performance.

2. Device Compatibility If you've already disabled power-saving modes and ensured your device is set for maximum performance, but you're still unable to enable high refresh rates like 120 Hz or 144 Hz, your device may not currently support these rates for Critical Ops. While some devices can run at 120 Hz or 144 Hz, others may have limitations, especially on certain hardware or software versions.

Unfortunately, not all devices are supported for high refresh rates at this time. If your device previously supported 120 Hz or 144 Hz but now doesn't after an update (such as Android 15), it's likely a limitation introduced by the device manufacturer. In this case, it’s best to:

• Check your device’s settings for any restrictions on higher refresh rates.
• Reach out to your manufacturer for more information on whether this issue is specific to your device.

We are continuously working on improving game performance, and this may change in the future.

3. Manufacturer Restrictions In some cases, device manufacturers restrict the maximum refresh rate for various apps, including Critical Ops. If your device is capped at a lower frame rate (e.g., 60 Hz, 90 Hz), you may need to adjust specific settings or use a workaround.

Unfortunately, as developers, we cannot override these settings. If you're experiencing a refresh rate cap due to your device's manufacturer restrictions, we recommend contacting the manufacturer or checking online resources for specific steps to lift the refresh rate cap.